Terms and Conditions

Welcome to Tradexon.

These Terms and Conditions govern your access to and use of https://tradexon.org and any purchases made through our website.

The website is owned and operated by TRADEXON LIMITED, a company registered in Scotland under company number SC891640.

By visiting our website, creating an account, placing an order or using our services, you agree to these Terms and Conditions, subject to applicable consumer law. Please read them carefully before placing an order.

Nothing in these Terms and Conditions excludes or restricts your statutory consumer rights.

1. About Us

Company Name: TRADEXON LIMITED

Trading Name: Tradexon

Company Number: SC891640

Registered Office: Office 1521, 3 Fitzroy Place, 1/1 Sauchiehall Street, Finnieston, Glasgow Central, United Kingdom, G3 7RH

Website: https://tradexon.org

Email: contact@tradexon.org

Customer Support: contact@tradexon.org

Telephone: +44 7480 276477

TRADEXON LIMITED operates an online retail business offering a variety of consumer products through its website.

References to “Tradexon”, “TRADEXON LIMITED”, “we”, “us” and “our” in these Terms refer to TRADEXON LIMITED.

References to “you”, “your” and “customer” refer to individuals or businesses accessing our website or purchasing our products.

2. Eligibility to Use Our Website

You must be at least 18 years old and legally capable of entering into a binding contract to place an order independently.

If you are under 18, you may use the website only with the involvement and permission of a parent or legal guardian.

You agree that all information submitted when creating an account or placing an order will be accurate, complete and current.

We reserve the right to restrict access or refuse orders where we reasonably believe that these eligibility requirements have not been satisfied.

3. Customer Accounts

You may be able to create an account to manage orders, save delivery details and access other website features.

You are responsible for:

• Keeping your password and account credentials confidential.
• Providing accurate and up-to-date account information.
• Taking reasonable steps to prevent unauthorised access.
• Informing us promptly about suspected unauthorised activity.
• Activity conducted through your account where caused by your failure to protect your login details.

We may suspend or close an account where we reasonably believe it is being used fraudulently, unlawfully or in breach of these Terms.

Where reasonably possible, we will provide an explanation of any restriction or suspension.

Nothing in this section removes any rights you may have under applicable consumer or data protection legislation.

4. Products and Product Information

Tradexon aims to ensure that product descriptions, images, dimensions, specifications, availability and prices are accurate and clearly presented.

However:

• Product colours may appear differently depending on your screen or device.
• Packaging may vary from the images displayed.
• Manufacturers may update product packaging or specifications.
• Images may be used for illustration purposes.
• Minor variations that do not materially affect the product may occur.

Customers should review the complete product description before placing an order.

For health, beauty and personal-care products, customers should carefully review product labels, ingredients, instructions, warnings and suitability information before use.

Information provided on our website is for general product information and does not constitute medical advice.

Nothing in this section limits your legal right to receive products that are as described, of satisfactory quality and fit for purpose.

5. Product Availability

All products displayed on our website are subject to availability.

Adding a product to your shopping basket does not reserve that product.

If a product becomes unavailable after you place an order, we may:

• Contact you to offer a suitable alternative.
• Delay the affected part of the order with your agreement.
• Cancel the unavailable product and issue an appropriate refund.

We will not substitute a materially different product without your agreement.

Where payment has already been collected for a product that cannot be supplied, the relevant amount will be refunded.

6. Placing an Order

To place an order, customers must follow the checkout process and provide the required billing, delivery and payment information.

After placing an order, you may receive an automated order acknowledgement.

This acknowledgement confirms that we have received your order but does not necessarily mean that we have accepted it.

A legally binding sales contract is normally formed when we:

• Send you an order acceptance or dispatch confirmation; or
• Dispatch the ordered products;

whichever occurs first.

Each order is subject to:

• Product availability.
• Successful payment authorisation.
• Accurate order information.
• Applicable fraud and security checks.
• Acceptance under these Terms and Conditions.

Your statutory consumer rights apply regardless of the point at which the contract is formed.

7. Our Right to Refuse or Cancel an Order

TRADEXON LIMITED may refuse, suspend or cancel an order before acceptance where reasonably justified, including where:

• A product is unavailable.
• Payment cannot be authorised.
• Billing or delivery information is incomplete or incorrect.
• Fraudulent activity or unauthorised payment is reasonably suspected.
• Quantity or purchase restrictions have been breached.
• A material pricing or product-description error has occurred.
• Delivery to the supplied address is not reasonably possible.
• The order breaches applicable law or these Terms.

If we cancel an order after payment has been taken, we will refund the relevant amount to the original payment method unless another lawful arrangement has been agreed.

Where an order has already been accepted, cancellation by us will be subject to our contractual obligations and applicable law.

8. Prices and Currency

Product prices are displayed in the currency shown on our website or during checkout.

Unless stated otherwise:

• Prices include applicable UK VAT where required.
• Delivery charges are displayed separately during checkout.
• International customs duties, import taxes and handling charges may not be included.
• Your card issuer or payment provider may charge currency-conversion or international transaction fees.

Prices and promotions may change from time to time.

Any changes to displayed prices will not normally affect orders that have already been accepted.

The final amount payable will be shown before the customer confirms the purchase.

9. Pricing Errors

We take reasonable care to ensure that product prices are displayed correctly.

However, occasional pricing or technical errors may occur.

If the correct price is lower than the displayed price, we may charge the lower amount.

If the correct price is higher than the displayed price, we may contact you for instructions or cancel the affected item before acceptance and issue a refund.

We are not required to supply products at an obviously incorrect price where the error could reasonably have been recognised, subject to applicable contract and consumer law.

We will not increase the agreed price of an accepted order without a lawful basis or your agreement.

10. Payments

Available payment methods are displayed during checkout.

By submitting payment information, you confirm that:

• You are authorised to use the selected payment method.
• The payment details provided are accurate.
• Sufficient funds or credit are available.
• The transaction is lawful.

Payments may be processed through third-party payment gateways, card networks, financial institutions or payment service providers.

We do not normally store complete debit or credit card details directly on our systems.

Depending on the payment method and provider, payment may be authorised at checkout and charged when the order is accepted, processed or dispatched.

Customers may be redirected to secure third-party payment interfaces where necessary.

11. Payment Security and Verification

TRADEXON LIMITED may conduct reasonable identity, billing address, payment authorisation and fraud-prevention checks.

These checks help protect our customers and business against fraudulent or unauthorised transactions.

We may contact customers to request reasonable verification information before accepting or dispatching an order.

Failure to provide necessary information may result in an order being delayed or cancelled.

We will never request your complete payment card PIN or online banking password.

Personal information processed for payment verification will be handled in accordance with applicable data protection legislation and our Privacy Policy.

12. Delivery

We deliver products to destinations made available during checkout.

Delivery estimates are provided in good faith but are not guaranteed unless a guaranteed delivery service or specific delivery date has been expressly agreed.

Delivery times may be affected by:

• Courier delays.
• Customs clearance.
• Public holidays.
• Adverse weather.
• Transport disruption.
• Incorrect delivery information.
• Events beyond our reasonable control.

Our proposed general delivery estimates are:

• UK Standard Delivery: 5–10 business days after dispatch.
• UK Expedited Delivery: 2–5 business days after dispatch, where available.
• International Delivery: Usually 7–21 business days after dispatch.

Orders are normally processed within 1–3 business days after successful payment authorisation.

These timeframes must match the delivery services actually provided by Tradexon.

Where required by UK consumer law, goods must be delivered without undue delay and normally within 30 days unless a different delivery period has been agreed.

Further details are available in our Shipping and Delivery Policy.

13. Delivery Address

Customers are responsible for providing complete and accurate delivery information.

This includes the recipient’s name, property details, street address, city, postcode, country and relevant contact information.

Incorrect or incomplete delivery details may result in delays, unsuccessful delivery attempts or additional charges.

Examples include:

• An incorrect or incomplete delivery address.
• Failure to collect an order.
• Failure to respond to courier instructions.
• Refusal of delivery without a valid reason.
• Unauthorised delivery redirection requested by the customer.

Where an order is returned because delivery could not be completed due to customer-provided information or instructions, reasonable additional return or redelivery costs may be charged where properly disclosed and permitted by law.

Nothing in this section excludes responsibility that legally remains with TRADEXON LIMITED.

14. Risk and Ownership

For UK consumer orders, the risk of accidental loss or damage generally passes to you when the products come into the physical possession of:

• You; or
• A person identified by you to receive them.

Different rules may apply where you independently arrange a carrier that was not offered by us.

Delivery arrangements involving safe places, neighbours or collection points will be assessed according to applicable consumer law.

Ownership of products normally passes to you once full payment has been received and the applicable contractual conditions have been satisfied.

Nothing in this section restricts mandatory statutory consumer protections.

15. International Orders

International delivery may be available for selected products and destinations.

For international orders:

• Delivery estimates may be longer.
• Customs authorities may inspect or delay parcels.
• Import duties, local taxes and customs charges may apply.
• Customers may be responsible for applicable import charges where disclosed.
• Certain products may be restricted in particular countries.
• Customers should confirm that the products may lawfully be imported and used in their destination country.

TRADEXON LIMITED will make reasonable efforts to provide accurate shipping information.

International customers retain any mandatory consumer protections that apply to their purchases.

16. Consumer Cancellation Rights

If you are a UK consumer purchasing eligible products online, you generally have the right to cancel your order within 14 days after the day on which you, or a person nominated by you, receives the products.

For orders containing multiple products delivered separately, the cancellation period normally begins after receipt of the final product.

To exercise your statutory cancellation rights, you must clearly notify us before the applicable cancellation period expires.

Email: contact@tradexon.org

After notifying us of cancellation, you must normally return the products within 14 days.

The applicable statutory refund deadlines will be observed.

Nothing in these Terms restricts your statutory cancellation rights under the Consumer Contracts Regulations 2013.

17. Exceptions to Cancellation and Return Rights

Certain products may be excluded from statutory change-of-mind cancellation rights where permitted by applicable law.

Examples include:

• Products made to your specifications or clearly personalised.
• Sealed health or hygiene products once unsealed after delivery, where the legal exemption applies.
• Sealed cosmetics or personal-care products where the applicable hygiene exemption applies.
• Perishable products or products likely to deteriorate rapidly.
• Sealed audio, video or software products once unsealed after delivery.
• Digital content where supply has begun and the statutory conditions for loss of cancellation rights have been met.
• Products that become inseparably mixed with other items after delivery.

Products damaged through misuse or excessive handling may be subject to different return conditions or lawful refund deductions.

These exceptions apply only where permitted by consumer law.

They do not remove your rights concerning faulty, damaged, unsafe or misdescribed products.

18. Returns

Customers may return eligible products in accordance with our Return and Refund Policy and applicable statutory rights.

Where reasonably possible, returned products should be:

• Complete with accessories, manuals and included parts.
• Returned in their original packaging.
• Accompanied by proof of purchase.
• Properly packaged to prevent damage in transit.
• Free from avoidable damage caused by unnecessary handling.

Customers may inspect products to the extent reasonably permitted in a physical retail store.

Where unnecessary handling reduces a product’s value, a lawful deduction may be made from the refund.

Original packaging is not an automatic requirement for exercising statutory cancellation rights.

Full instructions are provided in our Return and Refund Policy.

19. Return Shipping Costs

Where customers cancel an eligible order because they have changed their minds, they will normally be responsible for the direct return shipping cost where this responsibility has been properly disclosed before purchase.

TRADEXON LIMITED will meet applicable legal obligations regarding reasonable return costs where:

• The product is faulty.
• The product arrives damaged.
• The wrong product has been supplied.
• The product is materially not as described.
• Applicable legislation otherwise requires us to cover the cost.

We recommend using a tracked delivery service and retaining proof of postage.

Please contact our customer support team for the appropriate return address.

20. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, incorrect or not as described, please contact us promptly.

Where reasonably available, provide:

• Your order number.
• A description of the issue.
• Photographs or video of the product.
• Images of the packaging and shipping label where relevant.

Depending on the circumstances and your statutory rights, available remedies may include:

• Repair.
• Replacement.
• Price reduction.
• Partial refund.
• Full refund.

We may reasonably inspect the product before confirming an appropriate resolution.

UK consumers may have a short-term right to reject non-conforming goods within 30 days, together with other remedies under the Consumer Rights Act 2015.

Nothing in these Terms removes or limits those rights.

21. Refunds

Approved refunds will normally be issued to the original payment method unless another lawful arrangement has been expressly agreed.

For statutory change-of-mind cancellations involving returned goods, we will generally issue the refund within 14 days after receiving the goods or evidence that they have been returned, whichever occurs first.

Where applicable, we may withhold a refund until:

• We receive the returned products; or
• You provide reasonable evidence that they have been sent back.

Original standard delivery charges will be refunded where required by law.

Additional costs for premium or expedited delivery may not be refundable.

For other approved returns, we aim to process refunds within 5–10 business days, subject to applicable statutory deadlines.

Financial institutions and payment service providers may require additional time to credit the refunded amount.

22. Promotions and Discount Codes

Promotions, special offers and discount codes may be subject to additional terms.

Unless stated otherwise:

• Discount codes cannot be exchanged for cash.
• Only one discount code may be used per order.
• Discount codes cannot normally be applied retrospectively.
• Codes may have an expiry date.
• Certain products or categories may be excluded.
• Promotions are subject to availability.
• Fraudulently obtained or misused discount codes may be cancelled.

Any material promotional conditions will be communicated to customers.

Promotions will be administered in accordance with applicable consumer protection and advertising laws.

23. Gift Cards and Store Credit

Where gift cards or store credit are offered, additional terms and conditions may apply.

Gift cards and store credit:

• Cannot normally be exchanged for cash except where required by law.
• May have clearly disclosed validity periods.
• May be subject to location or currency restrictions.
• Should be protected against unauthorised use.
• May be cancelled if obtained or used fraudulently.

Where a refund is due for an order paid using a gift card or store credit, the refund method will be determined in accordance with applicable law.

Nothing in this section limits statutory rights.

24. Product Reviews and User Content

Customers may be able to submit product reviews, photographs, comments or other content through our website.

By submitting content, you confirm that:

• It is truthful and reflects genuine experience.
• You have the right to submit it.
• It does not infringe another person’s intellectual property rights.
• It is not defamatory, abusive, discriminatory, obscene or unlawful.
• It does not contain malware, spam or misleading promotional content.
• It does not disclose another person’s private information without permission.

You grant TRADEXON LIMITED a non-exclusive, worldwide, royalty-free licence to display, reproduce, moderate and use submitted content in connection with our website and business services.

You retain ownership of your original content, subject to the licence granted.

We may moderate or remove content that breaches these Terms or applicable law.

We will not knowingly misrepresent fabricated reviews as genuine customer experiences.

25. Intellectual Property

All website content, including text, graphics, layouts, logos, icons, photographs, product presentations, software and design elements, is owned by or licensed to TRADEXON LIMITED and is protected by applicable intellectual property laws.

Customers may access our website for lawful personal and non-commercial shopping purposes.

Without prior written permission, you must not:

• Copy or republish substantial website content.
• Use our branding or website content commercially.
• Scrape or systematically extract website data without authorisation.
• Modify, reverse engineer or interfere with website systems.
• Create misleading links or impersonate our business.
• Remove copyright, trademark or ownership notices.

Third-party product names, images and trademarks remain the property of their respective owners.

Nothing in these Terms restricts uses expressly permitted by applicable law.

26. Acceptable Use

You agree not to use our website for unlawful, fraudulent or harmful purposes.

Prohibited activities include:

• Committing fraud or unlawful activity.
• Making unauthorised or fraudulent payments.
• Uploading viruses or malicious software.
• Attempting unauthorised access to website systems.
• Disrupting website functionality or security.
• Collecting other users’ information without permission.
• Submitting false reviews or misleading content.
• Placing orders for prohibited or unauthorised resale where valid restrictions apply.
• Violating intellectual property or privacy rights.

Where appropriate and legally permitted, we may restrict access, cancel orders or report suspected unlawful activity to relevant authorities.

27. Website Availability

We aim to maintain a secure, reliable and accessible website.

However, uninterrupted or error-free availability cannot be guaranteed.

We may temporarily suspend, modify or withdraw parts of the website for:

• Maintenance.
• Security updates.
• Technical improvements.
• Operational requirements.
• Business or legal reasons.

We will take reasonable care in operating and maintaining our website.

Responsibility for any resulting loss will be determined in accordance with applicable law and these Terms.

28. Third-Party Links and Services

Our website may contain links to third-party websites, service providers or external resources.

These may include payment processors, delivery companies, manufacturers or other service providers.

TRADEXON LIMITED does not control independent third-party websites and is not generally responsible for their content, security or privacy practices.

A link to a third-party website does not necessarily constitute an endorsement.

Customers are encouraged to review the relevant terms and privacy policies before using external services.

Nothing in this section removes any legal responsibility we have for services provided as part of our contract with you.

29. Our Responsibility to Consumers

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Breach of applicable statutory consumer rights.
• Any other liability that cannot legally be excluded.

If you are a consumer, TRADEXON LIMITED is responsible for foreseeable loss or damage caused by our breach of contract or failure to exercise reasonable care and skill.

Loss or damage is foreseeable where it is an obvious consequence of the breach or was reasonably contemplated by the parties when the contract was formed.

We do not seek to exclude liability in a manner inconsistent with applicable consumer protection law.

30. Business Customers

If you purchase products wholly or mainly for business purposes, certain statutory consumer cancellation rights may not apply.

To the maximum extent permitted by law, TRADEXON LIMITED will not be liable to business customers for:

• Loss of profit.
• Loss of revenue.
• Loss of business.
• Loss of contracts.
• Loss of anticipated savings.
• Loss of goodwill.
• Indirect or consequential loss.

Our total contractual liability to a business customer arising from a particular order will normally be limited to the amount paid for the relevant products, except where such liability cannot lawfully be limited.

Nothing in this section excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot legally be excluded.

31. Events Beyond Our Control

We may experience delays or disruption caused by circumstances beyond our reasonable control.

Examples include:

• Natural disasters.
• Severe weather.
• War, terrorism or civil unrest.
• Epidemics or public-health emergencies.
• Government restrictions.
• Labour disputes.
• Transport or courier disruption.
• Customs delays.
• Internet, energy or telecommunications failures.
• Supplier or manufacturing disruption.

Where such circumstances arise, we will take reasonable steps to minimise disruption and communicate with affected customers.

Any contractual relief arising from these events will remain subject to applicable law, including mandatory consumer delivery and refund rights.

32. Privacy and Cookies

TRADEXON LIMITED processes personal information in accordance with applicable data protection laws and our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

By using our website, you acknowledge that these policies are available for review.

Where consent is legally required for non-essential cookies or other processing activities, we will seek that consent separately.

Your personal data rights will be respected in accordance with applicable UK data protection legislation.

33. Changes to These Terms

TRADEXON LIMITED may update these Terms and Conditions to reflect changes in:

• Applicable laws and regulations.
• Business operations.
• Payment methods.
• Delivery arrangements.
• Website functionality.
• Products and services.
• Security or operational requirements.

Updated Terms will be published on our website with a revised last-updated date where appropriate.

The Terms applicable to a particular order will normally be those in effect when that order was accepted.

Material contractual changes will not be applied retrospectively in a manner that unlawfully reduces customer rights.

34. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, the remaining provisions will continue in effect.

Any affected provision will be treated as ineffective only to the extent required by applicable law.

35. No Waiver

If TRADEXON LIMITED does not immediately exercise or enforce a right under these Terms, this does not mean that the right has been waived.

A delay in enforcing a contractual provision does not automatically prevent us from enforcing that provision in the future.

Any waiver must be lawful and will not affect mandatory statutory rights.

36. Transfer of Rights

TRADEXON LIMITED may transfer its rights and obligations under these Terms to another organisation, provided that the transfer does not reduce your statutory rights or contractual protections.

Where legally required, we will provide appropriate notice of a transfer.

Customers may transfer contractual rights or obligations where permitted by law or with our written agreement.

Nothing in this section restricts rights that cannot lawfully be excluded.

37. Third-Party Rights

Unless expressly stated otherwise, no person other than you and TRADEXON LIMITED has the right to enforce these Terms under the Contract (Third Party Rights) (Scotland) Act 2017, where applicable.

Where the Contracts (Rights of Third Parties) Act 1999 applies to a particular contractual relationship, no third party is intended to receive enforceable rights unless expressly provided.

This provision does not affect rights or remedies available independently under applicable law.

38. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Scotland, subject to any mandatory consumer protections and applicable rules concerning jurisdiction.

If you are a consumer resident in England, Wales, Northern Ireland or another country, you may also benefit from mandatory consumer protections applicable in your place of residence.

You may have the right to bring legal proceedings in the courts of your place of residence where applicable law permits.

Nothing in these Terms limits mandatory consumer protection rights or legal remedies.

39. Contact Us

If you have any questions about these Terms and Conditions, an order, a product or our website services, please contact us using the details below.

TRADEXON LIMITED

Company Registration Number: SC891640

Registered Office Address:

Office 1521, 3 Fitzroy Place
1/1 Sauchiehall Street
Finnieston, Glasgow Central
United Kingdom, G3 7RH

Email: contact@tradexon.org

Customer Support: contact@tradexon.org

Telephone: +44 7480 276477

Website: https://tradexon.org

When contacting us about an existing order, please include your order number and the email address associated with your purchase.

Our customer support team will make reasonable efforts to respond to enquiries promptly and professionally.

Tradexon — Your Destination for Quality Shopping.

These Terms and Conditions should be read alongside our Privacy Policy, Cookie Policy, Shipping and Delivery Policy, and Return and Refund Policy.

© 2026 TRADEXON LIMITED. All Rights Reserved.