Refund and Returns Policy

At Tradexon, we are committed to providing a reliable, transparent and customer-focused shopping experience. We want every customer to feel confident when purchasing from our online store.

This Return and Refund Policy explains how order cancellations, product returns, replacements, exchanges and refunds are handled for purchases made through https://tradexon.org.

The website is owned and operated by TRADEXON LIMITED, a company registered in Scotland under company number SC891640.

Nothing in this policy excludes, restricts or affects your statutory consumer rights under applicable UK consumer protection legislation.

1. Your Right to Cancel

If you are a UK consumer purchasing eligible products online, you generally have the legal right to cancel your order within 14 days without providing a reason.

The cancellation period begins on the day after:

You receive the products.
A person nominated by you receives the products, other than the delivery carrier.
You receive the final product where an order is delivered in separate shipments.

You must notify us of your decision to cancel before the applicable cancellation period expires.

You may exercise your statutory cancellation rights by contacting our customer support team. You do not need to provide a reason when exercising these rights.

Certain product categories may be excluded from cancellation rights under applicable law, as explained in this policy.

2. How to Request a Return

To request an order cancellation, product return, replacement or refund, please contact our customer support team using the following details:

Company: TRADEXON LIMITED

Email: contact@tradexon.org

Customer Support: contact@tradexon.org

Telephone: +44 7480 276477

Website: https://tradexon.org

Please provide the following information where relevant:

Your full name
Order number
Email address used during checkout
Product you wish to return
Reason for the return, where applicable
Photographs or video where the product is damaged, faulty or incorrect

Our customer support team will review your request and provide appropriate return instructions.

Please do not send products directly to our registered office without first receiving the correct return address and instructions.

You may exercise statutory cancellation rights without first obtaining return authorisation.

3. Return Deadline

After notifying us of your decision to cancel an eligible order, you must normally return the relevant products within 14 days of communicating your cancellation.

A return is considered on time if the products are sent back before the applicable 14-day return period expires.

We recommend contacting our customer support team before returning a product so that we can provide the appropriate return address and shipping instructions.

Failure to obtain prior return authorisation does not invalidate your statutory cancellation rights.

For returns outside statutory cancellation rights, additional conditions may apply.

4. Return Conditions

For change-of-mind returns, products should normally be:

Unused and in a resalable condition where reasonably possible
Complete with accessories and included parts
Returned with manuals, instructions and documentation
In their original packaging where reasonably possible
Free from avoidable damage, marks or excessive handling
Accompanied by proof of purchase
Securely packaged for return transit

You are permitted to inspect and handle a product in the same way that would reasonably be allowed in a physical retail store.

If you handle a product beyond what is necessary to establish its nature, characteristics and functionality, we may make a lawful deduction from the refund to reflect any resulting loss in value.

The absence of original packaging does not automatically remove statutory cancellation rights.

5. Products That Cannot Normally Be Returned

Certain products may be excluded from statutory change-of-mind cancellation rights where permitted by applicable law.

These may include:

Personalised or custom-made products
Products manufactured to your individual specifications
Goods that are liable to deteriorate or expire rapidly
Sealed health or hygiene products that have been unsealed after delivery and are not suitable for return for health protection or hygiene reasons
Cosmetics, skincare and personal-care products where the applicable hygiene-related legal exemption applies
Sealed audio recordings, video recordings or computer software once unsealed after delivery
Digital content supplied without a physical medium, where the statutory conditions for loss of cancellation rights have been satisfied
Products that become inseparably mixed with other items after delivery

Products damaged through misuse or returned with missing accessories may be subject to a lawful deduction or may fall outside a voluntary return arrangement, depending on the circumstances.

These exclusions apply only where permitted by applicable law.

They do not remove your statutory rights where products are faulty, unsafe, damaged, incorrect or not as described.

6. Beauty, Health and Personal-Care Products

For health, beauty, cosmetics and personal-care products, change-of-mind cancellation rights may be restricted where the product was supplied sealed for health protection or hygiene purposes and the seal has been removed after delivery.

This may apply to certain:

Skincare products
Cosmetics
Personal hygiene products
Grooming products
Oral-care products
Health and personal-care accessories

If a product arrives faulty, damaged, leaking, incorrect or materially not as described, please contact our customer support team promptly.

We may request photographs of:

The product
The original seal
The packaging
The batch or product code
The shipping label

Your statutory rights remain applicable to faulty or misdescribed goods regardless of ordinary change-of-mind return exclusions.

7. Toys and Games

Toys and games may be returned in accordance with this policy and applicable statutory consumer rights.

Where reasonably possible, returned items should include all original components, accessories, instructions and packaging.

A refund may be subject to a lawful deduction where:

Parts or accessories are missing due to unnecessary handling
The product has been damaged through misuse
Sealed software or media has been opened and a relevant statutory exception applies
The product shows evidence of excessive handling
Unnecessary handling has reduced the product’s value

If a toy or game appears unsafe, damaged or defective, discontinue its use and contact us promptly.

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer protection legislation.

8. Electrical Products and Appliances

Electrical products, electronics and appliances should, where reasonably possible, be returned with:

Original accessories
Power cables and adapters
Manuals and documentation
Remote controls
Included fittings
Original packaging

Before returning electronic devices, please remove personal information, passwords, user accounts and stored data.

You should also:

Sign out of linked accounts
Disable security locks
Remove memory cards where appropriate
Back up any important information
Restore the device to factory settings where possible

Customers are encouraged to remove personal data before returning devices.

TRADEXON LIMITED will handle any personal information received in accordance with applicable data protection laws.

9. Large Appliances and Oversized Products

Large appliances and oversized products may require specialist return arrangements or courier collection.

Please contact our customer support team before independently arranging a return so that we can provide suitable instructions.

For change-of-mind returns, customers may be responsible for the direct cost of returning or collecting large items where this responsibility has been properly disclosed before purchase.

Where a collection charge applies, we will explain the relevant arrangements and costs.

For faulty, damaged, incorrect or misdescribed products, TRADEXON LIMITED will meet applicable legal obligations concerning reasonable return or collection costs.

Large products should be safely disconnected and reasonably accessible for collection.

Installation, disconnection or removal services are not automatically included unless expressly agreed or required by law.

10. Faulty Products

Under the Consumer Rights Act 2015, products sold to UK consumers must generally be:

Of satisfactory quality
Fit for their intended purpose
As described
Installed correctly where installation is part of the contract

If you believe a product is faulty, please contact us with a description of the issue and relevant supporting information.

Depending on the circumstances and applicable law, you may be entitled to:

A repair
A replacement
A price reduction
A full or partial refund

We may reasonably inspect or test the product to determine the nature of the reported issue.

Where the problem is confirmed to be a fault for which we are legally responsible, we will provide an appropriate remedy under applicable consumer protection legislation.

Your Short-Term Right to Reject

For qualifying faulty goods, consumers generally have a 30-day short-term right to reject and request a refund under the Consumer Rights Act 2015.

The period normally begins when the relevant legal conditions concerning delivery, ownership and any required installation have been satisfied.

Faults Discovered Within Six Months

Where a fault becomes apparent within the first six months after delivery, the law generally presumes that the fault existed at delivery unless the retailer can demonstrate otherwise or the presumption is incompatible with the goods or fault.

Repair, replacement, price reduction or refund rights may apply depending on the circumstances.

Faults Discovered After Six Months

Your statutory rights may continue after the first six months.

However, you may need to demonstrate that the product was faulty when supplied, rather than damaged through normal wear and tear, misuse or accidental damage.

Nothing in this policy reduces your statutory rights concerning faulty products.

11. Damaged or Incorrect Products

If your order arrives damaged, incomplete or contains an incorrect product, please contact Tradexon customer support as soon as reasonably possible.

Include:

Your order number
Your full name
A description of the issue
Photographs of the product where available
Photographs of the packaging where relevant

We will review your enquiry and arrange an appropriate solution, which may include:

Supplying the correct product
Replacing a damaged product
Providing missing components
Arranging collection
Issuing a refund where appropriate

Customers will not be required to pay reasonable return costs where we are legally responsible for supplying faulty, damaged or incorrect products.

12. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

Change-of-Mind Returns

For eligible change-of-mind cancellations, customers may be responsible for the direct cost of returning the products if this obligation was properly disclosed before purchase.

Faulty, Damaged or Incorrect Products

Where products are faulty, damaged, incorrect or not as described, Tradexon will meet the applicable legal obligations concerning reasonable return shipping or collection costs.

Large or Heavy Products

Specialist collection arrangements may be required for large appliances or oversized products.

Any customer-paid return or collection charges will be handled in accordance with applicable consumer protection legislation and the information provided before purchase.

13. Refund Processing

Once a refund becomes due, we will process it in accordance with applicable UK consumer protection legislation.

For eligible statutory change-of-mind cancellations, we will normally refund:

The price paid for the cancelled products
The cost of standard delivery, where required by law

If you selected a more expensive delivery method than our least expensive standard delivery option, we are not generally required to refund the additional delivery cost.

Refunds will generally be issued using the same payment method used for the original transaction unless you expressly agree otherwise.

For statutory cancellations, refunds must normally be made within 14 days of receiving the returned goods or receiving satisfactory evidence that the goods have been sent back, whichever is earlier.

Where goods are not being returned, different statutory refund timing requirements may apply.

We will not charge an administration fee for issuing a statutory refund.

Your payment provider may require additional processing time before the refunded amount appears in your account.

14. Exchanges and Replacements

If you wish to exchange a product, please contact our customer support team.

Exchange availability may depend on:

Product availability
Product condition
Size or specification availability
The reason for the exchange
Applicable statutory consumer rights

Where a product is faulty, damaged or incorrect, we will provide an appropriate remedy in accordance with applicable law.

For voluntary exchanges requested because of personal preference, any additional conditions or charges will be communicated before arrangements are confirmed.

15. Order Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

We will review the order’s processing status and arrange cancellation where possible.

If the order has already been dispatched, you may still have statutory cancellation rights after delivery.

For eligible online purchases, your legal right to cancel may also be exercised before delivery.

Once a valid cancellation has been received, any refund due will be processed in accordance with applicable law.

16. Missing or Lost Parcels

If your order has not arrived, please contact our customer support team.

We may investigate the issue with the relevant delivery provider.

Depending on the circumstances, we may:

Review tracking information
Contact the delivery company
Investigate the reported delivery issue
Arrange replacement delivery
Provide a refund where required

For consumer orders, the risk of loss or damage generally remains with the retailer until the goods come into the physical possession of the customer or a person identified by the customer to receive them, subject to applicable statutory exceptions.

If you independently arrange a delivery carrier that was not offered by Tradexon, different legal rules regarding risk may apply.

17. Refunds for Promotional or Discounted Products

Products purchased during promotional campaigns, sale events or special offers remain subject to applicable statutory consumer rights.

This includes products purchased from our:

Sale Offers
Deals
Best Selling
New Arrivals
Other promotional collections

Discounted products are not automatically excluded from statutory cancellation, refund or faulty-goods rights.

Where an eligible discounted product is returned, the refund will generally be based on the amount actually paid, together with any other amount legally refundable.

18. Refunds for Multiple-Item Orders

If an order contains multiple products and you wish to return only certain items, please contact our customer support team.

Partial returns may be available where permitted by law and the applicable order terms.

The refund amount will depend on:

The products being returned
The amount paid for those products
Any applicable promotional discounts
Delivery charges where legally refundable
The reason for the return

Where an entire eligible order is cancelled under statutory cancellation rights, the relevant statutory refund rules will apply.

19. Product Warranties and Guarantees

Certain products may be supplied with a manufacturer’s warranty or commercial guarantee.

Warranty terms may vary depending on the product and manufacturer.

A commercial warranty or manufacturer’s guarantee is separate from your statutory rights.

Nothing in any warranty or guarantee removes or limits your legal rights against Tradexon where goods do not meet the requirements of applicable consumer protection legislation.

Please contact customer support if you need assistance understanding the remedies available for a product purchased from our website.

20. Refund Disputes and Customer Complaints

If you disagree with a return or refund decision, please contact our customer support team.

Provide your order details and an explanation of the issue.

We will review the circumstances and respond appropriately.

We aim to resolve customer concerns fairly, professionally and in accordance with applicable UK consumer protection legislation.

If your concerns remain unresolved, you may seek independent consumer advice or pursue any remedies available under applicable law.

21. Your Statutory Consumer Rights

This policy is intended to operate alongside applicable UK consumer protection legislation, including:

Consumer Rights Act 2015
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Other applicable consumer protection laws and regulations

Nothing in this policy excludes, restricts or limits any statutory rights that cannot lawfully be excluded or restricted.

Where this policy conflicts with mandatory consumer protection legislation, the applicable law will take precedence.

22. Changes to This Return & Refund Policy

TRADEXON LIMITED may update this Return and Refund Policy from time to time to reflect changes in:

Business operations
Product categories
Delivery and fulfilment arrangements
Customer support procedures
Legal or regulatory requirements
Website functionality

The latest version will be published on our website with an updated revision date.

Changes will not retrospectively remove statutory rights attached to existing consumer purchases.

23. Contact Us

If you have questions about returns, refunds, order cancellations, replacements or consumer rights, please contact us.

TRADEXON LIMITED

Trading Name: Tradexon

Company Registration Number: SC891640

Registered Office:

Office 1521, 3 Fitzroy Place
1/1 Sauchiehall Street
Finnieston, Glasgow Central
United Kingdom, G3 7RH